Ofcom's guidance requires parcel operators to handle complaints clearly and to have policies for the fair treatment of disabled customers. Its 2026/27 plan of work includes a review of the steps operators are taking to comply. Ofcom research shows 78% of recipients satisfied but wide gaps between operators, and 73% of people with limiting conditions reporting delivery problems against 65% of others.
Key dates
- Done3 Sep 2026
House of Lords debate on parcel delivery quality and reliability House of Lords Library
- 1 Dec 2026
Ofcom post monitoring report for 2025-26 expected in Q3 2026/27 (month only) Ofcom
Every date of this rule, with what it means for a parcel and what to prepare. If a date moves, your calendar moves with it.
Free, no sign-up, nothing tracked. One link can be shared with your compliance, operations and commercial teams so everyone works from the same dates. Information, not legal advice.
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Who it hits
What to prepare
- Ask carriers for their Ofcom complaints and accessibility policies and their contact satisfaction data.
- Pass customer delivery needs to carriers in the data feed where the carrier supports it.
Our reading
Sources
- Ofcom's Plan of Work 2026/27 (statement) · Ofcom · 2026
- Quality and reliability of parcel delivery services · House of Lords Library · 2026-08-11
- Post monitoring report: postal services in the financial year 2024-25 · Ofcom · 2025-12-03
Related rules
- 27 Nov 2026UK: Ofcom proposes to extend the Second Class stamp cap to March 2028
Consultation on the interim review closes at 5pm
United Kingdom (Ofcom) · Consultation - ·UK: Royal Mail withdraws disputed wholesale price rises
No direct change to parcel prices; the withdrawal leaves wholesale letter prices unchanged for now and Royal Mail's letter revenue under pressure.
United Kingdom (Ofcom) · Suspended - 28 Oct 2026UK: £135 customs relief to end by October 2028
Autumn Budget, confirmed for 28 October: next opportunity to change the timetable or set the fee (no public signal found that it will)
United Kingdom · Proposed - 28 Oct 2026UK fuel duty: 5p cut ends in two steps from January 2027
Autumn Budget, confirmed for 28 October by the Chancellor on 31 July: 2027 rates to be confirmed
United Kingdom (HM Treasury / HMRC) · Adopted - 30 Oct 2026UK Employment Rights Act: next changes in October 2026 and January 2027
Duty to take all reasonable steps to prevent sexual harassment, employer liability for third-party harassment, statutory trade union workplace access, changes to recognition rules and extended protection for industrial action
United Kingdom · In force - 1 Dec 2026UK universal postal service: Royal Mail under Ofcom investigation
New delivery model expected to be fully implemented by Christmas 2026 (month only)
United Kingdom · In force
Information, not legal advice. Dates come from official texts or quality legal and trade press, and slip often: always check the current text before acting. Back to the full radar.